Image requirements for ID documents
Last Update hace 3 meses
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For Intermediate and Pro level verification, we only accept valid government-issued ID documents.
What is an acceptable ID scan/photo?
Image requirements Reasons for rejection
✓ Full color image ✘ Image is black & white (or grayscale)
✓ All details on ID are readable ✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation
✓ ID is well lit ✘ ID details are obscured by light glare or reflections (be careful with flash!)
✓ ID is in good shape ✘ ID is torn, badly damaged or has holes
✓ ID is in upright position ✘ ID is rotated sideways or upside-down
✓ ID occupies most of the image ✘ Too much space around the ID
✓ Background is visible all around the ID by 1-2 cm (1/2"-1") ✘ ID edge is cropped (even if "just a little bit")
In addition to the points above, IDs of US clients using Synapse must meet the following requirements:
US Image requirements Reasons for rejection
✓ Background is a contrasting color (e.g. dark for light colored ID) ✘ Background is the same or similar color as the ID